At Chrome Hearts, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward refund and returns process to ensure your peace of mind.
Refunds:
We gladly accept returns for a full refund within 30 days of the original purchase date. To be eligible for a refund, the item must be unused, unworn, and in its original condition, with all tags and packaging intact. Upon receipt and inspection of the returned item, we will process your refund to the original method of payment within 5-7 business days.
Returns:
To initiate a return, please contact our customer support team at the following:
Phone: +923002412708
Email: support@chromehearts.com
Our support team will provide you with a return authorization and instructions on how to return the item. Please ensure that the item is securely packaged to prevent damage during transit.
Exchanges:
Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item for a different size, color, or style, we recommend returning the unwanted item for a refund and placing a new order for the desired item.
Exceptions:
Please note that certain items may be ineligible for return or may be subject to specific return conditions, such as personalized or customized products. Additionally, final sale items are non-refundable.
Contact Us:
If you have any questions, concerns, or require assistance regarding our Refund & Returns Policy, please don’t hesitate to contact us using the information provided above. Our customer support team is available 24/7 to assist you.
By making a purchase from Chrome Hearts, you agree to abide by the terms and conditions outlined in this Refund & Returns Policy.